Grays offers simple, affordable delivery for customers within 20 km of our South Melbourne location.

If your address is inside this zone, you’ll automatically see our $60 flat‑rate delivery option at checkout.

*Please note that some exceptions do apply, Grays reserves the right to negotiate surcharges for deliveries with difficult access or very heavy items or reassembly requirements.

Delivery is handled by our trusted local partners, with care taken for all furniture and fragile items.

Delivery Timing

Small Items
Smaller pieces are usually delivered on weekday evenings after 5pm. This helps keep delivery costs low and ensures someone is home to receive the item.

Large Items
Larger furniture deliveries are scheduled every second Saturday. Most customers receive a rough delivery window between 8am and 1pm, though this can shift depending on the number of jobs booked for the day.

We’ll always keep you updated and give you as much notice as possible.

If you need more detail about timing, access, or special requirements, feel free to call, we’re always happy to help coordinate the best option for you.

If your address is outside our 20 km delivery radius, flat‑rate delivery won’t appear at checkout.

To complete your purchase:

1. Select Pickup at checkout
2. Submit the delivery request form below
3. We’ll send you a competitive delivery quote based on your location and the items purchased

If you accept the quote, we’ll arrange delivery.
If not, we’ll refund your order in full.

We don’t offer automatic shipping rates for interstate or international addresses.

If you’d like a delivery quote:

• Select Pickup at checkout
• Fill in the delivery request form below
• We’ll confirm whether delivery is possible and provide a tailored quote

If delivery isn’t feasible or the quote doesn’t suit, we’ll refund your order.

If you choose Pickup at checkout and later decline the delivery quote, Grays will refund your order.

Please note:
Payment processing fees charged by your bank or payment provider may not be refundable.
These fees are outside Grays’ control and are determined by your payment provider.

Fill in the form below with:

• Your address (deliver to and collect from)
• The items you’d like delivered
• Any access details (stairs, lifts, parking)

We’ll get back to you promptly with a quote.